FAQs

All sales are final and there are no refunds. Due to the exclusive nature of our business and demand for our product, Krafted Stores would only accommodate returns through an exchange system. We want to ensure you are satisfied with your purchased and so would exchange your item or give you Krafted store credit.
However, this would be accrued to items delivered within 5 days after delivery on only sets that have not been opened, untied, colored, processed or tampered with. The product must be returned in the same condition and original packing sent to you. Human hair extensions and beauty products are considered hygienic products. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We would examine thoroughly before exchange or Krafted store credit would be given to you. We reserve the right to decide if product qualifies for an exchange.
Delivery charges will be paid by you. Krafted stores will not give refunds for delivery charges incurred during original delivery,return or onward shipping charges of exchanged items.

How long will my hair extensions last?

There are so many factors to consider; products used, climate, water, how often hair is washed, heating tools, and of course how you individually care for our hair. However, considering the best proper care is being done, we have seen our hair last a minimum of 10 years and longer.

Can I color, bleach, or use heat tools on my extensions?

You can treat your new hair just as you would your own. Because our hair is completely unprocessed one of the significant benefits is you can color, cut, curl or straighten it any style you desire.